AI Success Insights Dashboard
A production-grade customer success platform built in 2 days, demonstrating transparent health scoring, AI-powered insights with GPT-5, and comprehensive OWASP LLM security compliance (A- grade). Upload CSVs of usage, NPS, and support data to see portfolio health, at-risk segments, and recommended plays. Deployed on AWS Lambda + Vercel with extensive security hardening and observability.
Production-Grade Security & Infrastructure
Built with comprehensive OWASP LLM Top 10 compliance and enterprise-grade deployment practices
- ✅ Input validation & prompt injection prevention
- ✅ Output sanitization & XSS protection
- ✅ Rate limiting via AWS API Gateway (10K req/sec)
- ✅ OpenAI budget controls & usage monitoring
- ✅ Secure model access & API key management
- ✅ Comprehensive security documentation
- ✅ AWS Lambda + API Gateway (serverless)
- ✅ Neon PostgreSQL (serverless, auto-scaling)
- ✅ Vercel frontend deployment
- ✅ CORS configuration & SSL/TLS encryption
- ✅ Environment-based configuration
- ✅ Production monitoring & logging
- ✅ Advanced reasoning & higher accuracy
- ✅ 45% fewer hallucinations vs GPT-4o
- ✅ 50-80% token efficiency (cost savings)
- ✅ Context-aware customer insights
- ✅ Structured output validation
- ✅ Graceful error handling & fallbacks
- ✅ Type-safe APIs (TypeScript + Pydantic)
- ✅ Database migrations & schema management
- ✅ Comprehensive API documentation
- ✅ Git workflow & deployment automation
- ✅ Security scanning & vulnerability checks
- ✅ Performance optimization & caching
Case Study
How this solves real CS challenges
CS teams juggle usage data, tickets, and NPS without a shared “source of truth.” Health scores are opaque, QBR prep is manual, and it's hard to explain why an account is at risk or which actions to prioritize.
A transparent scoring model that weights adoption, support load, engagement, and NPS. AI summaries explain the “why” behind each score, and playbook recommendations surface the next-best actions. All data lives in one dashboard with drill-down views.
Faster QBR prep with pre-generated insights, clearer renewal priorities based on data-driven health scores, and explainable health trends that build trust with stakeholders. CSMs spend less time on spreadsheets and more time with customers.
Tech Stack
Built with modern, production-ready tools
Frontend
- • Next.js 15 (React)
- • TypeScript
- • Tailwind CSS + Shadcn UI
- • Recharts for visualizations
Backend
- • FastAPI + AWS Lambda
- • Neon PostgreSQL (Serverless)
- • OpenAI GPT-5 (Advanced Reasoning)
- • Pandas + SQLModel ORM
Ready to explore?
Start by uploading your customer data or generate mock data to see the dashboard in action